Shipping policy

Shipping Policy

Effective Date: August 1, 2025

Thank you for choosing Sweet Trolley! Our goal is to ensure that your candy gifts and recurring candy shipments are delivered quickly, safely, and reliably. Please review our Shipping Policy below to understand how we handle your sweet deliveries.

1. Shipping Locations

  • We currently ship to customers within the United States only.

  • International shipping is not available at this time.

  • Orders with shipping addresses outside the U.S. cannot be processed.

2. Order Processing Times

  • Standard Orders:

    • Single-product shipments are typically processed and shipped within 1–3 business days after payment confirmation.  Orders requesting custom jar labeling will be processed as quickly as possible, but can take up to 10 business days after payment confirmation.

  • Subscription / Recurring Shipments:

    • Recurring shipments are automatically processed based on the frequency you select (weekly, monthly, etc.).

    • Processing and shipping occur on business days only (Monday–Friday, excluding holidays).

3. Shipping Methods & Delivery Times

  • All orders are shipped via economy ground shipping with the USPS, UPS or FedEx at our discretion.

  • Estimated delivery time: 3–7 business days after shipment.

  • Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

  • Single Orders: Shipping fees are calculated at checkout and vary by order size and destination.

  • Recurring Shipments / Product Packages: Shipping fees are included in the subscription price unless otherwise noted.

5. Tracking Your Order

  • Once your order ships, you will receive an email with tracking information.

  • Tracking updates may take 24 hours to appear after the carrier scans your package.

6. Warm Weather & Candy Integrity

  • Our candies are carefully packaged to arrive fresh and in perfect condition.

  • During warm weather months, we take extra care in packaging, but please note that melting can occur.

  • We recommend shipping to an address where someone is available to receive the package promptly to prevent heat exposure.

7. Failed Deliveries & Address Issues

  • Customers are responsible for providing accurate shipping information.

  • If an order is returned due to an incorrect or undeliverable address:

    • We can reship the package for an additional shipping fee.

    • Subscription shipments will resume on the next scheduled date after resolution.

8. Delays and Liability

  • We are not responsible for delays caused by carriers, weather events, or circumstances beyond our control.

  • Lost or damaged packages will be handled on a case-by-case basis, and we will work with the carrier to resolve the issue.

9. Contact Us

For any shipping questions, order changes, or delivery issues, please contact our team:

Email: treats@sweettrolley.com